Frequently asked questions

Send the OE reference, the chassis number (VIN) or a description of the part using the contact form, by email or from your trade area. We confirm availability, price and lead time within 24 working hours.

Give us the chassis number (VIN, 17 characters) shown on the registration document and describe the part: we will identify the manufacturer reference for you.

7 days, unless stated otherwise on the quote. The prices applied are those of the accepted quote during its validity period.

We order it from our European suppliers. The lead time is stated on the quote and runs from order confirmation; a deposit may be requested for these references.

Orders confirmed before 4 pm are delivered the next working day in Algiers and the surrounding area, and within 72 working hours to the wilayas we serve, by an approved carrier.

Yes, by appointment, at our Kouba address (Algiers). Choose "pick-up" when you order or mention it in your quote request.

Charges depend on the destination. They are shown separately on the quote, before you order.

Note your reservation on the delivery note when you receive it, then confirm it by email within 48 hours.

Bank transfer, cheque, bank deposit or cash, within the limits set by regulations. The website does not offer online payment.

On ordering or on delivery, unless special terms have been granted to your trade account.

Our prices are in Algerian dinars, shown excluding and including VAT (at the current rate). Delivery charges are extra and shown on the quote.

No: without an account, you receive a quote within 24 working hours via the contact form. A trade account gives you trade prices, the online catalogue and a dedicated contact.

No. The trade account is free, with no volume commitment.

An extract from the trade register. The tax identification card (NIF) is optional. We review your request within 48 working hours.

Browse the catalogue and your prices, order (confirmed within 24 working hours), track your orders and download your invoices and credit notes once paid.

Yes: from the carmaker or an approved OE supplier. Every part is checked against its OE reference on receipt and before shipping.

Yes, within 7 days of delivery and with our prior agreement (return number), if the part is unfitted, complete and in its intact original packaging. Fitted electrical or electronic parts, opened consumables and special-order references cannot be returned.

The carmaker's or OE supplier's warranty, stated on the invoice. It covers manufacturing defects and excludes normal wear, fitting that does not follow the maker's instructions, and modifications.